Terms and conditions
Article 1 Definitions
RANSON NV UK LIMITED, with registered office at Magnet Road Unit 1-5 Magnet Point / RM20 4DR West Thurrock - United Kingdom with company registration number GB 706957016, e-mail: firstname.lastname@example.org.
A customer registering on our Webshop.
1.3. Consumer Customer
You are a natural person purchasing Products in our Webshop for purposes which mainly fall outside your commercial, business, trade or professional activity.
1.4. Corporate Customer
You are a legal person or a natural person purchasing Products in our Webshop for purposes which mainly fall within your commercial, business, trade or professional activity.
Your registration on our Webshop, as explained on our Website.
The products we offer for sale via our Webshop.
Any purchase of a Product made through our Webshop.
Article 2 Applicability
2.1. These General Terms and Conditions apply to our relationship from the moment you register on our Webshop. Via this Registration you confirm that you have read and agree to these General Terms and Conditions.
2.2. If we change these General Terms and Conditions, we will previously inform you of the modified version via our Webshop and/or by e-mail. You will then be deemed to have accepted these changes when you make your next Purchase through our Webshop.
Article 3 Registration
3.1. In order to be able to Purchase Products through our Webshop, prior Registration on our Webshop is required, as explained further on our Website.
3.2. During the Registration process you will receive unique login data, which you must keep secret and not disclose to third parties.
Article 4 Product range and prices
4.1. When we show a model, sample, picture or example in our Webshop, this is by way of illustration. The Products delivered comply with the functional requirements of the model, sample, picture or example shown, but may deviate from it.
4.2. We do our best to keep our Webshop as accurate and up-to-date as possible. If, despite this, material errors should occur, we will correct these before processing your Purchase.
4.3. All prices in our Webshop are stated in PONDS, including VAT.
Article 5 Right of cancellation
5.1. Given that our Products have a limited use-by date as defined in Article VI.53 Code of Economic Law (CEL), as a Consumer Customer you cannot exercise the right of cancellation provided for in Article VI.47 CEL with respect to the Purchase of these Products. Therefore, it is not possible to cancel a Purchase, return the purchased Product and/or obtain a reimbursement of the purchase price.
Article 6 Delivery
6.1. We do our best to deliver within the stated delivery periods, which are indicative periods, but we do not consider these delivery periods an essential condition of our agreement.
6.2. If you are a Consumer Customer, in any case you are entitled to delivery within 30 days from the date of your Purchase, or otherwise within an additional delivery period stated by you in writing, if this is reasonable given the specific circumstances. If we are unable to deliver within this additional period, as a Consumer Customer you shall be entitled to cancel your Purchase at no cost.
6.3. The delivery of the Products shall take place Ex Works at our registered office or at the collection point chosen by you (Incoterms 2010). If we organise a home delivery, we will do this in your name and at your expense. The additional costs involved in such a home delivery are specified on our Website.
Article 7 Payment
7.1. Payment for Products is made online at the moment of the Purchase.
7.2. Payment for Products is made via an online payment method made available by your financial institution, subject to the conditions agreed between you and this financial institution.
7.3. Except in case of an intentional error or an incorrect amount, we cannot be held liable for any damage resulting from the use of online payment methods.
Article 8 Reservation of ownership, risk and transfer of claim
8.1. You will only acquire the ownership of the Products after we have received full payment of the purchase price.
8.2. The risk of the Products purchased will be transferred to you at the moment of delivery, as described in Article 6.3.
Article 9 Complaints
9.1. If you detect visible defects in a delivered Product, you must notify us of this within three (3) business days after delivery as described in Article 6.3, and in any case before using or processing the Product; otherwise your complaint cannot be accepted. If you are a Consumer Customer, this period is two months from the moment the defect is detected.
9.2. If you detect hidden defects in a delivered Product, you must notify us of this within ten (10) business days after the day on which you discovered or should reasonably have discovered the hidden defect; otherwise your complaint cannot be accepted. However, if you are a Consumer Customer, this period is two months from the moment the defect is detected.
9.3. If you should suffer loss as a result of a visible or hidden defect in a delivered Product, you must file a legal claim for compensation of this loss, under penalty of forfeiture, within a period of 90 calendar days following its notification in accordance with Article 9.1 or Article 9.2, respectively. However, if you are a Consumer Customer, this period is one year from the moment the defect is detected and must at least be equal to the warranty period referred to in Article 11.1.
Article 10 Warranty – indemnity – exclusion
10.1. As a Consumer Customer we grant you at least the legal warranty referred to in Article 1649quinquies f.f. of the Civil Code, during a period of two years from the actual delivery of the Products. No other warranty is granted.
10.2. As a Corporate Customer, we grant you the legal right of indemnity in respect of hidden defects in the Products in accordance with Article 1641 f.f. of the Civil Code. No other warranty is granted.
10.3. The warranty referred to in Article 10.1, and the indemnity referred to in Article 10.2, shall not apply in case of an inappropriate use of the Products, or in case of loss as a result of a cause other than a defect in the Products. Inappropriate use shall mean, without limitation, a use of a Product that is contrary to the conditions for use stated on the Product.
Article 11 Liability
11.1. We shall only be liable for foreseeable damage which is a direct and immediate consequence of a shortcoming in the performance of our obligations for which we are liable, excluding any indirect or consequential damage.
11.2. Except in case of intent or fraud, we shall not be liable for damage caused by you, third parties, force majeure or as a result of the circumstances referred to in Article 10.3.
Article 12 Force majeure
12.1. If a situation of force majeure should make it impossible to process a Purchase, we may suspend the processing of this Purchase during the duration of the situation of force majeure. If this situation of force majeure continues for more than 30 days, we shall both be entitled to cancel the Purchase at no cost. In such case, the purchase price will be reimbursed to you in full.
12.2. If a situation of force majeure should make the processing of a Purchase more difficult, more expensive and/or more time-consuming, we may change the relevant and applicable purchase conditions. If you do not agree to these modified purchase conditions, you shall be entitled to cancel the Purchase at no cost.
12.3. A situation of force majeure shall mean, without limitation: any act or omission by you or a third party; non-, late or faulty delivery of products or raw materials by one or several suppliers or transporters; power failure or cut; legislative or administrative measures, including import and export bans; strike and trade union action; epidemic; pandemic; technical problems relating to our Webshop, our Website or our sales organisation in general; fire, flood or accidents in our company.
Article 13 Suspension and termination
13.1. If you do not (fully) comply with your obligations under a Purchase, or do not do so within the stipulated period, we may suspend our obligations under the said Purchase without prior notice and with immediate effect, until you have complied with your obligations, adding a reasonable reorganisation period.
13.2. If you do not (fully) comply with your obligations under a Purchase, or do not do so within the stipulated period, we may also cancel the said Purchase, likewise without prior notice and with immediate effect, and claim damages from you.
Article 14 Intellectual property
14.1. We are the exclusive owner and/or legitimate licensee of all intellectual property rights relating to our Website and our Webshop. You shall not breach these intellectual property rights and you shall indemnify us against any damage resulting from such a breach.
Article 15 Remaining provisions
15.1. Our relationship shall be governed by Belgian law, with the exception of the Vienna Convention.
15.2. If you are a Consumer Customer, any disputes between us shall be dealt with by the competent courts of your place of residence. If you are a Corporate Customer, any disputes between us shall be dealt with by the competent courts of our registered office.
15.3. If a provision of these General Terms and Conditions should be invalid or unenforceable, the remaining provisions shall remain in full force, and the parties shall ask the competent judicial authority to amend the provision concerned, within the limits of the law, so that it is as close as possible to the original provision.